When can I collect the keys and move in?

You are welcome to collect the keys once the bond and rent in advance have been paid and the lease has commenced. Your Empire Property Co Manager will send your Lease Agreement & Condition Report electronically via Docusign.

How can I pay my rent?

At Empire Property Co we have teamed up with Ailo to take the stress out of paying rent. Pay with your bank account *fee free, debit card or your credit card *fees apply if cash is tight one month, and never miss a payment with autopay and notifications. Be sure to turn your notifications on as Ailo will also give you reminders when your rent is due!

Pay with Ailo for free! Here’s how:

Simply log into your Ailo app and make a one-off transfer (payment method) from your bank
1. Go to the “Rent” tab in your Ailo app
2. Tap ‘Pay Rent” button
3. If you have previously set up a payment method, tap on ‘Change’ for the payment method.
Otherwise, skip this step.
4. Select on ‘Other Payment Method’
5. Select “One-off transfer”
6. Then follow the prompts to add your bank account details and payment amount.

How much rent in advance do we need to pay?

You are required to pay 2 weeks rent in advance.

How much is the bond?

The bond is 4 weeks rent.

What do we do if repair or maintenance work is needed at the property?

All requests for maintenance are required to be submitted via the Chat function on your Ailo App. Log in to your Ailo account and use the chat function to log your repair/maintenance request; please ensure you include a description & photos of the repair/maintenance required. An Empire Property Co team member will get back to you as soon as possible!

For emergency repair requests after business hours please refer to your lease for instructions and emergency contact details – or use the preferred tradespeople here. Don’t forget to let us know in the chat function on the Ailo app.

Can I hang pictures on the walls?

You must get written permission from the landlord if you wish to hang any pictures on the walls or make any improvements.

How much notice do I need to give to vacate?

14 days notice prior to the end of the lease and, or
21 days if the lease has expired.